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PABX Cloud & Contact Center
Unified communication and omnichannel customer service with high performance and flexibility
In partnership with Yeastar, WebSIA offers a cloud PBX and contact center solution that integrates IP telephony, virtual extensions, IVR, call recording and advanced customer service features. With scalability, mobility and integration with corporate systems, the platform guarantees greater operational efficiency and quality in customer relations.
What is it and what is it for?
It unifies telephony in a cloud system, accessible from anywhere.
Manages queues and distributes calls intelligently.
Record and store calls for quality and compliance purposes.
Integrates with CRMs for customer history and management.
It offers total mobility with desktop and mobile applications.
WebSIA: strategic partnerships
Operating throughout Latin America, WebSIA offers:
Customized implementation based on the client's operation.
Consulting for integration with commercial and support flows.
24/7 local support in Portuguese and Spanish.
Training for service and IT teams.
Cloud PBX
Virtual extensions and internal/external calls over the internet.
Intelligent IVR
Customizable menus for quick directions.
Queue management
Automatic distribution of calls by priority
Omnichannel integration
Unified voice, chat and WhatsApp.
Reports and dashboards
Real-time monitoring and performance indicators.
Market comparison
Features
Yeastar + WebSIA
Competitors
100% cloud PBX
Yes
Partial
Native integration with CRMs
Yes
Limited
Full mobility (desktop/mobile app)
Yes
Limited
Customizable IVR
Advanced
Basic
LATAM local support
24/7 PT and ES
English only
Success stories and recognition
- Companies that have reduced telephony costs by up to 60%.
- Call centers that have increased productivity with intelligent queue management.
- Recognized as one of the leading IP telephony solutions in the global market.
Awards and Certifications
Exclusive benefits
Reduction in physical infrastructure costs.
Total mobility for internal and external teams.
Better customer experience with fast and organized service.
Scalability for companies of any size.